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frequently asked questions.

  • what is imperfecta?
    imperfecta is a concept and gallery created by Studio Loi LLC). While it was imagined and dreamt decades ago, it officially opened in 2023. Our driving belief is that nothing is perfect and that imperfections are what makes humans human. We collect, share and sell art that reflects our beliefs as well as design artefacts and wondrous heirlooms that bring beauty wherever they go.
  • where is imperfecta?
    we sell online yet we have a physical gallery - come and visit us at: 117 6th street, Oregon City OR 97045 google maps
  • what are your general terms and conditions?
    By purchasing from this site you are agreeing to the all the terms and conditions of your purchase and limitations of the imperfecta warranty. Please read carefully all the terms and conditions listed in this page and feel free to reach out of you have any question at
  • how do I contact you?
    Feel free to reach out by email at: We will try to respond promptly and prioritize urgent matters - kindly be patient, especially during holiday season.
  • what's your view on customer service?
    Imperfecta provides art as well as designed or nature-created pieces to delight and create a sense of wonder. We prioritize quality, uniqueness, diverse cultures and underrepresented artists and designers to bring value and a feeling of community participation. If you have any question about our products or have any recommendation for products you wish us to carry, do not hesitate to reach out at
  • how do you ship what I purchase?
    We ship through USPS and it typically takes 3 to 5 days to process. Occasionally, we may opt to use a different carrier at no additional cost to you. If different shipping accommodations are needed please reach out at We cannot ship to post office boxes. ​ We guarantee to meet our shipping promises in getting your package to the carrier but shipped items are considered F.O.B. and delays by the carrier or for other reasons beyond our control must be resolved between the purchaser and the carrier. To minimize waste, we use biodegradable packing materials and/or reuses shipping materials whenever possible. As always, please call us if you have any questions.
  • what is your return policy for items I purchased online?
    While our goal is to ensure you feel delighted about your purchases, we recognize that it is not always possible because of issues related to the shipping company or other unforeseen reason. If that was to happen, we are here to help. ​ If you are not satisfied with your purchase, please contact us within 14 days from the ship date at so we can discuss next steps given your specific context. We do not consider return requests after that timeframe. ​ If we agree to a return, you will have the option to choose between a store credit or a refund. If the item was damaged during shipping or you received the wrong item, include photos showing the issue and a brief explanation. We retain the right to refuse your request if the provided documentation is insufficient -- please ensure you take clear, timestamped photos when you unbox the purchase. Return shipping fees will be paid by the purchaser unless the reason for the return is the fault of Studio Loi (e.g. incorrect item shipped) or the shipping company (e.g. broken in shipping). In these cases, Studio Loi will provide a return shipping label. Once a return is agreed, please send your items to: imperfecta 117 6th Street Oregon City, OR 97045
  • what is your return policy for items purchased in store?
    While our goal is to ensure you feel delighted about your purchases, we recognize that it is not always possible because of many unforeseen reason. If that was to happen, we are here to help. ​ Undamaged instore purchases may be returned for store credit within 14 days of the original purchase. Items damaged after the purchase may not be returned, unless the damage is clearly due to issues related to the item's design or construction (e.g. string poorly connected in a necklace). In all cases, please have a receipt of the purchase or another way of identifying the purchase. If you have any other questions or concerns, please contact us via email at
  • what is your payment policy?
    We accept all major credit cards and cash (on site only). Taxes will be calculated at checkout depending on your state and local tax laws. ​ By making an online purchase you have accepted our terms and conditions and warrant that: 1. You are the legal cardholder and/or authorized user, 2. All the credit card information you provide is - to the best of your knowledge - correct, complete, true, and free from fraudulent data, 3. Charges will be honored by your credit card company, and 4. You will pay incurred charges at the posted prices, including any applicable taxes, shipping and handling fees (see Return Policy).
  • do you consider installments?
    We are open to installments to help you grow your collection. There are no interest or service fees for this service. Here is how it works: you make an initial deposit (minimum price to be agreed with us) and then spread the balance over a predetermined number of months (not to exceed 3 months). Of course, you are welcome to pay off the remaining balance sooner than scheduled. ​ When you pay the initial deposit, imperfecta will reserve the piece for you until you pay it in full. Payments can be made via cash (on site only), PayPal or credit card. Once the piece is paid in full, it can be picked up or we can deliver it (buyer is responsible shipping fees). In the unlikely cases where the balance is not paid by the agreed timeline, imperfecta will keep the piece as well as whatever amount has been paid to that date.
  • what are your general website terms of use?
    These Terms of Use are provided for your protection and to define expectations when you visit Please read carefully as these Terms constitute the entire agreement between you and us in relation to our Website Terms of Use and supersede any previous or contemporaneous agreements, proposals and communications, be it written or oral. By using our Site you agree to all our Terms of Use as here described - if you do not agree, do not use this Site. Note that periodically we may have to change terms or add new conditions - if that was to happen, we will post revised terms on the Site. Please check our terms from time to learn of any possible change. By continuing to use the Site, you accept that Term, as specified on the website, even when modified.
  • what is your website termination policy?
    We retain the right to cancel, suspend or terminate your right to use the Site or any part of the Site at any time and without notice. If suspension or termination occurs, you will no longer be authorized to access the part of the Site that was affected by a cancellation, suspension or termination. Note that any disclaimer or liabilities limitation included in these Terms of Use as well as any restriction imposed with respect to material downloaded from the Site, shall survive regardless of termination.
  • what bout Copyright, trademark and IP?
    Our Site may contain material that is protected by United States and international copyright, trademark and other intellectual property laws. You may not copy, reproduce, modify, republish, post, transmit, upload or distribute in any way our or any third party’s material from this Site - including but not limited to: software and code underlying the Site, copy, images, and graphics. You can download material from the Site only for personal, non-commercial use, provided that all copyright and other proprietary notices are kept intact and only if you obtain our express written consent. Other products and company names mentioned on the Site may be trademarks of their respective owners. If you wish to be authorized to publish or use for any other reasons any graphics, images, copy or other information included in this site, please contact us at
  • what about spam and alterations?
    Spamming, the use of robots and other forms of harassment or invasive marketing are prohibited on this site. Additionally, any alteration of this Site or any of its components by Third parties will be in violation of our Terms of Use and such activities will be remedied in court - note that violators will be required to pay all costs including but not limited to court costs, lawyer fees and other reasonable expenses.
  • what a bout linking rights?
    Any listing directory wishing to link to our Site is required to link only to our home page at, after written permission is provided. Links to the Site without specific permission will be in violation of our Terms of Use.
  • what about Liability?
    This Site is provided “as is” and “as available” without any warranty, expressed or implied. We shall not be responsible for any loss, damage, liability or expense that may accompany or result from using (or being unable to use) any part of our Site or from the products or services made available on the Site, including but not limited to direct, indirect, incidental, punitive and consequential damages. You agree to indemnify, defend and hold us harmless from and against any and all third party claims, demand, liabilities, costs or expenses, including reasonable attorneys’ fees arising from or related to any breach by you of these Terms of Use or applicable law, including those regarding intellectual property.
  • what about licenses?
    By posting messages, uploading files, or otherwise providing any material to us for display on the Site, you are granting us a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to: 1. Use, copy, sub license, adapt, transmit, publicly perform or display any such communication, and 2. Sub-license to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to the communication. This includes the right to exploit any property rights in such material, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. ​
  • what about export terms?
    United States' export control laws regulate the export and re-export of technology originating in the USA, including electronic transmission of information and software to foreign countries and certain foreign nationals. User agrees to abide by these laws and their regulations and not to transfer, by electronic transmission or otherwise, any content derived from our Site to either a foreign national or a foreign destination in violation of such laws.
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